Refund Policy

At panoptick.com (“Panoptick”, “we,” “us,” or “our”), we strive to provide a high level of customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for our services. By using our services, you agree to be bound by the terms outlined in this policy.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our website monitoring service for any reason, you can request a full refund within 14 days of your first payment, no questions asked.

2. Subscription Renewals

• Monthly and Annual Plans: Payments for subscription renewals after the initial 14-day period are non-refundable, except where required by applicable law. If you cancel your subscription, your monitoring service will remain active until the end of the current billing period, and you will not be billed for the following period.
• Automatic Renewal: Subscription plans are set to automatically renew at the end of each billing cycle. You can cancel automatic renewal at any time through your account settings.

3. Requesting a Refund

To request a refund, please follow these steps:

• 1. Contact Support: Email our support team at [email protected] or submit a support ticket through our platform with your account details.
• 2. Review Process: Our support team will confirm your request and process your refund. We may reach out if we need any additional details to process your request.

4. Timeframe for Refund Processing

Approved refunds will be processed within 5 business days of approval. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment processor.

5. Fraud and Abuse

We reserve the right to decline a refund request where there is evidence of fraud, refund abuse, or other manipulative behavior.

6. Contact Information

For any questions or to request a refund, please contact us at:

Email: [email protected]

By using our services, you acknowledge that you have read and agree to this Refund Policy.