Refund Policy

At panoptick.com (“Panoptick”, “we,” “us,” or “our”), we strive to provide a high level of customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for our services. By using our services, you agree to be bound by the terms outlined in this policy.

1. Eligibility for Refunds

• 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied with our website monitoring service, you can request a full refund within 7 days of your first payment.
• Technical Issues: If you encounter persistent technical problems that prevent the proper monitoring of your website and we are unable to resolve the issue, you may be eligible for a refund within the 7-day period.
• Service Failure: If we fail to deliver the agreed-upon monitoring services as outlined in your subscription plan, a refund may be provided after review within the 7-day period.
• Unauthorized Charges: If you believe an unauthorized or incorrect charge has been made to your account, please contact our support team immediately for investigation.

2. Non-Refundable Circumstances

• Beyond 7-Day Period: Refunds will not be issued after the initial 7-day period has expired.
• Customer Error: Refunds will not be issued for issues arising from user error, such as incorrect website configuration or misunderstandings of how to use our monitoring service.
• Change of Mind: After the 7-day period, refunds will not be issued if you decide not to continue using the service.

3. Subscription and Cancellation

• Monthly and Annual Plans: After the initial 7-day period, we do not offer refunds for subscription payments. If you choose to cancel your subscription, your monitoring service will remain active until the end of the current billing period, and you will not be billed for the following period.
• Automatic Renewal: Subscription plans are set to automatically renew at the end of each billing cycle. You can cancel automatic renewal at any time through your account settings.

4. Requesting a Refund

To request a refund, please follow these steps:

• 1. Contact Support: Email our support team at [email protected] or submit a support ticket through our platform with your account details and the reason for the refund request.
• 2. Provide Documentation: Include any relevant information or documentation to support your claim.
• 3. Review Process: Our support team will review your request and may reach out for additional details. Refunds will be processed at our discretion after the review is complete.

5. Timeframe for Refund Processing

Approved refunds will be processed within 5 business days of approval. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment processor.

6. Chargebacks

Initiating a chargeback without first attempting to resolve the issue with our support team is considered a violation of this policy. We reserve the right to dispute any chargeback and provide evidence to your financial institution.

7. Final Decision

The decision to grant a refund is at the sole discretion of Panoptick. All refund requests will be reviewed on a case-by-case basis, and our decision will be final.

8. Contact Information

For any questions or to request a refund, please contact us at:

Email: [email protected]

By using our services, you acknowledge that you have read and agree to this Refund Policy.